Front Office Administrator
Be the First Connection to Care
At Paving the Way MSI, you will do more than answer phones and greet visitors—you will help create a welcoming, professional, and supportive experience for the children, families, and community members we serve.
As a Front Office Administrator, you are often the first person someone meets when they contact our organization. Your ability to create a positive experience, provide exceptional customer service, and keep daily operations running smoothly plays an important role in supporting both our consumers and clinical teams.
Whether you are assisting a family seeking services, helping a clinician stay organized, or ensuring office operations run efficiently, your work helps create an environment where people feel supported, respected, and connected to care.
Why Team Members Choose PTWMSI
✓ Meaningful Work That Impacts Individuals and Families
✓ Collaborative and Supportive Team Environment
✓ Opportunities for Professional Growth and Development
✓ Mission-Driven Organization Serving Diverse Communities
✓ Ongoing Training and Skill Development
✓ Opportunity to Work Alongside Behavioral Health Professionals and Community Leaders
Health & Wellness Benefits
✓ Medical, Dental, and Vision Insurance with Employer Contributions
✓ Employee Assistance Program (EAP) for Counseling, Financial, and Legal Support
✓ Employer-Paid Life Insurance
✓ Flexible Spending Accounts (Medical and Dependent Care FSA)
✓ Health Savings Account (HSA) Options
Financial Benefits
✓ Competitive Salary
✓ 401(k) Retirement Plan with Employer Match
✓ Eligibility for HRSA Student Loan Repayment Programs (Position Dependent)
Time Away From Work
✓ Strong focus on Work-Life balance
✓ Generous Paid Time Off
Recognition & Workplace Culture
✓ Motivosity Recognition & Rewards Program
✓ Lifestyle Spending Account (LSA)
✓ Mission-Driven, Supportive Team Environment
What You'll Do
As a Front Office Administrator, you will help ensure a positive experience for consumers, visitors, and staff while supporting the daily operations of the organization.
You will:
• Welcome and assist visitors, consumers, families, and staff in a professional and friendly manner
• Manage incoming phone calls, emails, and general inquiries
• Schedule appointments and support calendar management
• Maintain accurate records and perform data entry tasks
• Assist with office organization, filing, and administrative support activities
• Coordinate office supplies and support daily office operations
• Support special projects, meetings, and organizational events
• Collaborate with team members to improve processes and enhance the consumer experience
• Maintain professionalism, confidentiality, and excellent customer service at all times
Required Qualifications
• High School Diploma or equivalent
• Strong communication, customer service, and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and common workplace technology
• Ability to work independently and collaboratively as part of a team
Preferred Qualifications
• Experience in a front office, administrative, customer service, or healthcare setting
• Experience scheduling appointments and managing calendars
• Experience working with electronic records or database systems
• Experience supporting behavioral health, healthcare, nonprofit, or community-based organizations
Join a Team That Makes a Difference
At Paving the Way MSI, we believe every interaction matters. As a Front Office Administrator, you will play an important role in creating a positive experience for the individuals and families we serve while helping support a mission dedicated to strengthening communities through behavioral health and supportive services.
If you are organized, customer-focused, and passionate about helping others, we encourage you to apply and become part of our team.